The hasslement before the flights is often associated with the documents: there is not enough references or paper - expensive tickets burn with MiG. The reader turned to the editor, which the visa center made an electronic visa and insurance when she was already flying on the plane. And even earlier, Dubai and Minsk introduced "insane".
Daria last three years lives in Dubai, Minsk flew to the winter holidays. Her resident visa was canceled, and it was decided to fly back on tourist.
- Stopped on Visavisa.by, we spawned timing and prices, then it all arranged. Since the arrival of the doctor appointed me a planned operation, I experienced the least for a visa. Somewhere heard that from January 16, the visa in the UAE for Belarusians will not be required, but I did not confirm this information in neither the embassy or the visa center.
The girl on January 12 concludes an agreement with the visa agency, where she promises to do (orally) to do a day or two. Gave 783 rubles. Plane tickets to Emirates were bought on January 16. It would seem that it could go wrong?
- January 14 I clarify whether the visa is ready, in response: "Visa came out, but with a mistake in passport data." And they (Visa Agency) filed my data again, since free fixes will be too long.
On Friday, the 15th, by the evening, the girl is no longer before laughter, she calls the director of Nicholas, so that he personally figured out the situation.
- I asked them the question: "If I do not be allowed for a plane, then who compensates for me to the ticket costs and the test on COVID-19?" There was no clear answer, there was something like "why do you call me so late?", And I realized that there would be no compensation of tickets.
Representatives of the visa center are trying to calm the client, even send the screenshot from Emirates (Dubai Airlines), which gives hope for "blessing" for Belarusians.
- In the morning I am going to the airport, and visas as it was not and not. But on the radio already say that the visa is not needed. Shutting your passport and pale trembling hands on the reception. Now it will become clear whether they will register me now on the flight or I will have to go home with suitcases. Bingo - the Belarusian visa is not required.
The whole situation was very nerves in Darya, but the heroine exhales himself with relief ... it was not there.
- I call the visa center, I confirm that I was registered, the visa is no longer needed, and I ask you to return money for an unwordified service. They answer that money will be returned, you only need to write a statement. But after arrival in Istanbul, I send a visa and insurance. Why do I need them if I refused? In the Emirates, all visas are visible in the immigration service, and, accordingly, on passport control, I "fly" on this visa, and not for a visa-free regime.
Then Daria wrote a letter where requires returning money. And he received an answer: "Services provided in full, you received a visa before arriving in the UAE and the immigration control was passed."
- Of course, I understand everything, but since when has such a service become normal in relation to people? As possible, knowing that the visa is not needed, enter into a contract and breed people for money? If you want an example of an adequate service in Dubai, it looks like this: if the food did not have time to deliver on time - it is free, the next order is discount - 30%, plus a whole bunch of SMS with apologies. When will we learn not to pretend on our countrymen, but help each other?
"We are ready to return 81 rubles - the cost of our service"
And really, when? Nikolay remembers this case very well, but the dialogue with the heroine was heavy.
- From my point of view, the situation is fundamentally incompatible. There was an appeal of a girl, she was warned that it could be "visa-free," she said that she would still have a visa, since she had an important trip. Yes, the immigration service of the Emirates made an error in her name. Because of what happened, I connected on Friday, I understood that the case requires my intervention. At the time of her departure, the visa has not yet been done. And on arrival, a visa has already done to her, and she crossed her border with her. It is quite impulsive and for some reason considers our actions wrong. The error was not allowed by us, we acted in accordance with the Treaty.
- But she refused a visa ...
- So it does not happen: if you go to the hairdresser, then when you endure you, can you refuse? After submitting the return road documents.
- Did she voiced it?
- I don't know about it, but for such cases there is a contract. In general terms, I see this situation like this: the client was provided by the service, she took advantage of this service. It is clear that there was a hassle, in connection with which we apologized and were ready to make concessions, there is a box of sweets to send, but she just shouted into the phone and demanded a refund. I asked her to set out the requirements on paper, since the dialogue was unconventive and I am not clear. We are not against the dialogue, but it should be a dialogue, and not visiting our Wishlist. To do not inflate the conflict, we are ready to return 81 rubles - the cost of our service, the rest of the money is a partner service.
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