Among all the housing and communal services are now in the cold period, the topic of cold apartments is most relevant.
We still leave aside aside the reason why the temperature is lower than the normative, and briefly tell the residents about the algorithm of actions, if the thermometer in the room shows below + 18 degrees.
Our expert on this issue is the head of the separate division of the Association of Governors in the Ivanovo region, Mikhail Dreypin.
According to the Decree of the Government of the Russian Federation No. 354 from, organizations that provide utilities on heat supply may interruption related to the heating of residential premises limited to the following time characteristics:
- before the day for a month
- one time to 16 hours, if the temperature is in the range from 12 ° C to 18 ° C
- one time up to 8 hours, if the temperature is in the range from 10 ° C to 12 ° C
- At the same time up to 4 hours, if the temperature ranges from 8 ° C to 10 ° C.
Requirements for air temperature in the apartment of a residential building in the cold period (heating season) and the warm season are given in the following regulatory documents:
1) GOST 30494-2011. Buildings Residential and public. Parameters of the microclimate indoor
2) SanPine. Sanitary and epidemiological requirements for living conditions in residential buildings and premises.
3) Decree of the Government of the Russian Federation No. 354 from "On the provision of utilities to owners and users of premises in apartment buildings and residential buildings".
In the cold season (heating season):
- Living room: optimal 20-22 ° C, permissible 18 ° C
- Kitchen: optimal 19 ° C, permissible 18 ° C
- Toilet: Optimal 19 ° C, permissible 18 ° C
- Bathroom, combined bathroom: optimal 24 ° C, permissible 18 ° C
So, according to the legislatively established norm in the apartment should be at least + 18 degrees of heat. If less is the basis for recalculation for a substantial service: "The temperature is below + 18 degrees means that we do not pay for the heat!".
Only for recalculation, so as not to pay for the days when the heat supply service was poor quality, that is, it is not provided, it is necessary to formally fix this fact.
For this, it is necessary to report to a resource-supplying organization and in the dispatching of its management organization that your home thermometer shows +16 (and maybe even lower), with minimal regulatory +18.
Further, within two hours, we are waiting for the arrival of authorized representatives of these organizations to verify your application, and compiling an act (3 copies: one tenant, one for the heat supply organization and one more remains among the employees of the utility service.) By measuring the temperature in the apartment.
And so do every day when there is no higher than +17 on the room thermometer.
If organizations ignore your appeal, and no one came to you for checking - do not be upset: we ask two neighbors from the neighboring apartments at the measurement of the temperature as witnesses and sign in the act.
Measuring air temperature in residential premises is carried out in the room (if there are several rooms - in the largest living room area), in the center of the planes, located on the inner surface of the outer wall and the heating element by 0.5 m and in the center of the room (the point of intersection of diagonal lines premises) at an altitude of 1 m.
In this case, measuring instruments must comply with standards requirements (GOST 30494).
What compensation can you count on?
Legislation allows the applicant to recover from the Criminal Procedure:
- 0.15% of the heating fee is hourly, at that time in which the temperature of the premises does not comply with the standards. When recalculating, it is taken into account both the area of the apartment and the number of persons prescribed in it, the time to start the provision of poor-quality heat supply services and the end time (elimination) of flaws.
Thus, the current legislation makes it possible:
- In case of disabling your batteries for each hour over the allowed duration of the disconnection of the batteries (the deadlines are indicated above) to recover 0.15% month (we have such a settlement period) for heat
- In the event that the apartment is cold, but the batteries are still warm, then you can demand a decrease in the monthly heating card by 0.15% per hour when the temperature was lower than the normative.
Recalculation may be at a significant amount. Let's consider approximately.
For example, your fee for heat in Ivgorteploenergo is about 3000 rubles per month. You are tired of constantly freezing and, let's say, on February 9, 2021, they made an act that the temperature in your apartment does not exceed +15 degrees (we take the largest room in the area). You appeal, call, complain, etc., but during the month there is no reaction from the public utilities followed. What will recalculate?
We take 27 days (it is necessary to make acts) x 24 hours = 648 hours. We multiply this number of hours by 0.15%, we obtain a figure of 97.2%. For such a sum, you must recalculate: almost nothing needs to pay.
Voluntarily, perhaps you will not want to pay, - then we appeal to the court, "says Mikhail Dreupin.