The message about the lifelong warranty on Chery engines shook consumables. At the very most important information, the next splash "Heit" was caused by the Chinese car industry. What could be negative in this? It turns out at least the fact that "it is from them, and not with us ...". What about us?
And we have the same brand Chery immediately announced increased warranty obligations on its novelty Tiggo 8 Pro. But first things first.
So, at the end of February, information is distributed that the Chery automaker introduced a lifelong warranty on Tiggo 8 car engines, Tiggo 7, Tiggo 5X (we have Tiggo 4), Tiggo 3X (in Russia Tiggo 2) and Arrizo 5 sold from January 1 2020 in the Chinese market. As well as on their future models. Boldly, ambitious and ... Where is the coolest then?
In a few days, our Russian importer Chery announced the expansion of warranty obligations up to 7 years or 200,000 km of run (depending on what will come earlier) on the Tiggo 8 Pro crossover in versions with a 1.6TGDI turbocharged engine in combination with a 7-speed preselective robotic robotic DCT7 gearbox. And after all, it is not only on the engine, but a complete warranty - both in transmission, and on other aggregates and even on the body (from rust). But it is very good! And, too, with a hint of subsequent models.
Alternatively, the previous guarantee in Chery 5 years or 150 thousand km of run during standard restrictions: "The manufacturer is not responsible for the lack of parts, nodes and units, paint coating of the CHERY car body in case they are caused by the owner's violation (yes - This is exactly what is written - with a capital letter) rules of operation, storage or transportation of the car, the actions of third parties and / or circumstances of force majeure (force majeure, military actions, etc.). " But, too, more than an average of the market.
And what about the case in confidence in the quality of your cars from other "conseptive" players of the Russian car market?
The current leader of the Chinese segment of HAVAL six months ago announced the extension of the guarantee on a robotic transmission of its own production of 7DCT, which is installed on the F7 and F7X models up to 5 years or 200 thousand km of run.
On the actual cars of the actual Russian line of HAVAL (plus to the above-mentioned cross-road SUVs H9 and H5), the warranty remained 3 years or 150 thousand km of mileage. For sale in the autumn Pickup Great Wall Wingle 7 conditions are the same. On the advanced model range of new cars H6 and H2 mileage per 50 thousand km downwards at the same date.
From end-to-end corrosion on cars Haval Russian assembly, a guarantee of up to 6 years, regardless of the mileage. Thanks to galvanovka, cataphoresis and control. According to the manufacturer, "to confirm the quality of anti-corrosive priming, once every six months at the factory, a so-called tensile test is carried out: the car is versed on small components for measuring the thickness of the cataphoraous layer on the outer surfaces and in the hidden cavities - only about 3,500 control points. The study passes in the laboratory equipped in the welding shop. The body at the factory is boiled by German robots KUKA. Paints and soil supplies American PPG company. "
A one more player of the "big Chinese triple" of the Russian car market Geely "Any malfunction or deterioration of consumer properties caused by industrial flaws will be corrected on the terms of providing a guarantee within 5 years after purchase or within 150,000 km run."
That is, the main mass of new Chinese cars sold in Russia is spreading a very attractive guarantee above the average indicators. But the guarantee is a demonstration by the manufacturer of the quality of its products - to overestimate it is more expensive. Because the increased warranty is not only or not so much a "marketing stroke" (as they are trying to explain to its increase in the hatering of the Chinese automotive industry), and also an increased level of responsibility to its customers. - The manufacturer is confident that during the designated period its product will not lose the stated consumer qualities and with the help of its dealers a brand undertakes to eliminate production defects for free for the client (but not for themselves), if any suddenly detected.
That is, the whole thing is responsibility - one thing to declare, and quite another - to fulfill the claimed. The subject is a patient for all brands of all automakers of the world - the field is very conflict and misunderstanding. But we are about the "Chinese", how are they with their responsibility?
It is clear that from the moment of ads of increased warranty obligations, there was still very little time, and the warranty record holder Chery Toggo 8 Pro it also began, but still? A single cases of discontent with the dealers of the contract conditions do not have no yes and manifest. But they are no more than fixed cases of positive feedback on conscientiously performed warranty obligations. This is according to the information of real owners, and not those who have sisters-brother-neighbors-colleagues and other fictional characters suffered very much and continue to suffer from Chinese cars.
Yes, there are already precedents of conscientiously conducted large-scale review campaigns such as Haval and Geely. What is a revalued campaign? This is how GOST is determined by the "corrective effect, undertaken after production in order to protect the health and safety of consumers."
And what brands of cars most often fall by review? Maybe the most poor quality of the most irresponsible manufacturers? Turn to statistics. In the database of Rosstandart from the beginning of 2021 and at the time of publication, 11 revocation campaigns are officially registered in the passenger car segment. Recordsmen by the number of Mercedes-Benz and BMW are two campaigns at 139 and 21,699 cars, respectively. In addition to the already mentioned Haval and Geely, Bentley, Porsche, Lexus, Toyota were announced on their responsibility to customers with the removal method, ... Agree, it is unlikely that they can be called the most irresponsible with the most poor-quality cars.
In short, the features of the guarantee of Chinese cars are that the warranty obligations are higher than the average work in our market. And the level of responsibility to customers is not lower than that of famous manufacturers.
Stock Foto Footage, infographics Chery