We have already told how people work at home, but what to do to those who do not have to move to the house, whose business was blown away, and the landlord requires money? We share your experience as you can get a discount and stay in good relationships.
During the first wave of coronavirus and the universal Lokdaun, a specialist in recovery of receivables Nikolai Botkin was between two lights: helped managers to communicate with tenants, and businessmen suggested how to conduct a dialogue. We asked Nikolai to talk about how to properly approach the question of a discount that you need to write in a letter to the landlord and why bargain for the price of the lease is completely normal.
How to calm yourself with the help of a contract?
Most of the relationship between businessmen and landlords regulate personal, not contractual relations. When extraordinary circumstances are interferred in them - the type of coronavirus - all agreements are crumbling.
So, Lydia, who has long wanted to open his flower shop, found in one of the residential complexes of the Southern Chertanovo empty room on the first floor. It was ideal for the Lydia Dreams Store. All arrangements with the tenant secured in words, and the money for renting the novice florist was recorded in the usual notebook.
Photos from the site pikabu.ru when the coronavirus wave came, the number of bouquets sold decreased to zero. Going to the owner of the room for a discount with the very notebook, Lydia received instead of a discount phrase "I don't know you" and casually thrown into a notebook in the bucket. Having collapsed with the Tenant, Lydia now collects bouquets in another store, but dreams of their own business, although they are soldered by the rental issue.
The moral of this story is that when the landlord requires payment, he does not remember your warm relationship, but looks into the cold pages of your lease agreement. What is written there - it becomes a reason for him to demand money from you.
What needs to be done is to release steam and raise a question about a discount on official correspondence rails.
Important. Check your contract. What is written in your rental agreement on the penalties for late payment? How much do you need to warn the landlord about the delay? These questions should be examined today, so that the answers to them do not have to look for too late, for example, when managers will be replaced by the landlord or there will be something unforeseen.
So it is not necessary
That's right
Enter into a contract in words and not to maintain rent payments
Ask for the Lessor to accept supplies to the contract in case of force majeure or at the start to conclude an agreement with current points
How to write a letter to the Landlord?
When emotions go to the background, sit down for the letter. Of course, you can agree and personally, but the changes in relationships should always be fixed on paper.
Legal education Valeria, who rents a small clock repair corner, was useful. And, unfortunately, in the coronacrisis. While people sat on the houses, the clocks and straps they folded in their boxes. Earnings Valery fell, and the rent is not.
Photos from samara.zoon.ru
Valery immediately sent the Lessown to the Lessree of the Government of Moscow on electronic passes and self-insulation mode, which served as the basis for a discount for a monthly fee. Then they talked and as a result of Valery received rental holidays. He admits that the conversation was severe, but the document clearly helped him.
Important. How to start a dialogue and make a letter:
"Be sure to show at the beginning that you respect your contract and appreciate cooperation," expert on mediation of Nikolai Botkin advises. Next, describe the circumstances and give links to documents. Create facts, not opinions.
Write letters based on facts and calculation, and not on emotionsSo it is not necessary
So good
I have no customers and everything has become very, very bad. No money, I can't pay, give a discount
Because of the circumstances arising (the introduction of quarantine, the ruling of the authorities + reference to documents), my turnover fell and became a very low flow of customers.
Please provide me with a rental discount in the amount of "XX" percent of its cost (or rental holidays).
"Lessors also have something to learn in this crisis," says Nikolai. "And the first is to look at your tenant under a different angle. The owner must be interested in the business everything is fine. He is interested in growing turnover, and not to just take money for rent. "
What if you still refuse? Send an excel table of your income and expenses. Continue to write letters, which then serve you with the basis for filing a claim.
What really gets in the end of the negotiations and correspondence
At a minimum, you must receive an additional agreement to your lease agreement. It will indicate the reduced cost of payment or updated conditions for your rental. The owner of several commercial premises for the sale of automobiles in a small shopping center Alexander is now for its tenants everywhere sets the same conditions: an additional paragraph in the rental agreement providing for unforeseen circumstances. Says, so calmer for the fact that if suddenly there is a new locker, at least there are some guarantees and obligations. True, he says about it without much optimism, because if everyone closes once again on tough self-insulation "then only a few will survive."
Photos from Access-Auto.ru
Important.
Often, entrepreneurs perceive bargaining, as something forbidden and permitted only to customers. Do not be afraid to bargain!
Are you going to bargain? Think of prospects for both sides!So it is not necessary
So good
Give a discount, otherwise I can't buy myself go and I will be forced to apply strength to you
Let's try to negotiate, because all the discount will benefit everything: I can bring you money, develop your business and, possibly, expand on your site
"I had a case when the landlord was so imbued with the tenant's business, which even helped create an online store in addition to the shop itself, where they sold cosmetics. He pulled the acquaintances, held a consultation how best to advertise on the network: thus retained both a business and a stable rent, loyalty, if you can say so, "says Nikolai.
If you plan to trade online or intend to translate business online, build all the processes at once online. And banking services too. To do this, we recommend Delobank, which is sharpened to help entrepreneurs lead business.
Opening the account in Delobanka, you can collect payments using the acquiring and QR codes. Accounting operations can be entrusted to online accounting, for some tariffs it is free. The Bank has a client service service, legal support and can be serviced by international operations. Under this link, you can leave an application for opening an account. And we wish you successful negotiations and stable online traffic!
Victor Elakin
Tell the story of your negotiations with tenants in the comments?