The official dealers of the brand complained to the Russian Automobile Dealers Association on the Korean Concern in connection with the inconsistent introduction of a new service that deprived them of customers.
In his letter, dealers noted that the Russian representative office of the brand is the company "Hende Motor CIS" - did not agree with the car dealerships a new online car sales service, which "pulled" a significant part of customers. Thus, they consider autocentrats, many can close due to the loss of buyers and the impossibility of making their own investments.
"The implementation of such a project distributor means for Hyundai dealers a loss of a significant part of profit due to the lack of direct contact with the buyer and the lack of sale of such additional products, as car loans, insurance, sale of machines in Trade-in. The continuation of such a policy of the distributor will mean the loss of investments previously invested by dealers in the construction and development of Hyundai dealerships, "the letter says.
Rosad agreed with arguments and impose hope for the state that should be made to regulate this issue.
We will remind, earlier the edition of Speedme.ru spoke in the press service of the brand that the entire process of remote acquisition of the car takes place in the Hyundai showroom, access to which is carried out through a computer, tablet or smartphone. There, the client is given the opportunity to get acquainted with the detailed settings of the selected model, the color palette and the list of options. Help this is designed by visual 3D visualization. Also, the buyer can choose the most conveniently located car dealership, from which later and take the car. Information about the delivery of the booked machine will appear in the Personal Office of the User.
Online payment of the selected vehicle is carried out using a bank card, and the buyer's passport details are introduced to confirm, which are then entered into the electronic contract of sale. It is also possible to arrange an autocredit online, for which the questionnaire is filled with an indication of the amount of the initial contribution, the term and the desired lending program. Not more than 15 minutes usually goes from request to an answer, after which the client remains only to wait for the courier with the loan agreement and sign the paper.