To say that I was very surprised today, it means nothing to say! - told Riganin Grigory on his page in the FB. - I drove today at Kurt Koenig Latvija and wanted to rent one instrument and what do you think? I was told that non-citizens on the rental tool are not issued !!!
Yes, yes you did not hear! That is how they said! They have such a policy of this! I understand when an individual has a credit history, a bad or legal entity has tax debts or other gaging conditions not issuing a tool for rental. But where does citizenship or his absence of a person ??? What are these rules stipulate not to give a man tool for rent if he is a permanent resident of this country and has a personal code?
What is the difference of a citizen he or not and what country? Maybe they still important what is he nationality and faith? And maybe even if he is a Jew, then you need to prove and show? It doesn't seem to you that it is not just already discrimination, but frank fascism?
And another employee of this company, I just advised to surrender to citizenship !!! It's not her dog's dog at all why I don't want to have citizenship of Latvia in principle!
... And the most interesting thing is that a competitor gives exactly the same tool without problems, just need to reserve it on the site, enter your data and give a deposit of 10 euros !!! Yes, yes, not 200, not 100, and only ten euros !!! And they do not matter a citizen I or not! It is important that I have a personal code and there is no bad credit history!
And the last, dear company Kurt Koenig Latvija requires explanations from you in what right and law or by what your internal rules you refuse me today in the service and another worker started to tell me how to live and what country to me to be a citizen? "
We must pay tribute to the firm, it delegated it promptly, bringing his apologies to the failed client there - in his FB.
"Good afternoon! First of all, we apologize to @grigoryshelushenkov for the situation and for others, who felt discriminated or offended. This is a misunderstanding that arose as a result of the wrong interpretation of the internal policy of Kurt Koenig and in no way reflecting the position or standards of the internal policy of Kurt Koenig. . We serve all individuals, regardless of their status of a citizen / non-citizen, but provided that his credit history is clean. That's all. Unfortunately, in this case, the level of customer service was very low, which we regret and take appropriate measures So that such situations do not repeat in the future. "