On the page "Govnikinok" of the social network Facebook, a story appeared about how the pensioner of the 80 years was blocked by a payment card at the Luminor Bank for the fact that she did not update the information in time in his questionnaire. What the rules of all banks are now required.
"There was a simple Latvian pensioner at the age of honorable and she went for money (about 10 years he walks there) in the box such a big and strange entitled ATM home luminor. And this terrible box says the simple Latvian pensioner" Operation is impossible. "Operations. that money will not give me to food and bills with a simple pensioner. But the pensioner has a saving room at home and the house has dark knowledge to find out why the house luminor selected her money from a pensioner! And after magic retaals and spells, the dark house finds out. that the pensioner does not have an Internet bank not updated the questionnaire and she blocked money on the account !!!
I repeat, so that there is no Internet bank, at all !!! The Dark House decided to correct the situation and with the help of Mata and Magic wanted to deliver a pensioner to the bank to correct the situation, but here is the most interesting !!!
The luminor house takes only an entry, and the recording is only on the 24th, Karl, on the 24th number !!! The pensioner has all the money on the map and in the store the card does not work !!! Question to the house of Luminor - on what basis is the simple Latvian pensioner become the accomplice of terrorists? And how to live a person up to a 24 number without a single cent in his pocket?! "," Mikhail writes.
In the comments to his post they wrote that a similar situation happened with another pensioner, but in addition to the bank to correct the situation was invited immediately and did not have to wait long.
Press.lv contacted the bank and asked to comment on the situation.
The head of the Customer Service Center of Luminor Kristina Deritsa explained the happening so:
"We have already contacted the client and agreed how to get out of this situation. Latvian regulatory acts dictate a number of requirements for banks. Including the principle of "Know your client", within which the bank asks for its customers to fill out a questionnaire of a certain content, to comply with the requirements of regulatory acts in the field of money laundering, preventing terrorism and the spread of weapons of mass destruction. According to this requirement, the bank must fully understand all the economic activity of the client and the origin of money on his account. Therefore, the client needs to regularly provide the Bank with topical information about himself. The bank imposes responsibilities to verify that the client's work and cash flow passing through his account are not related to money laundering. If the bank has not received information from the client, then we cannot continue to provide him with your services.
The questionnaire needs to be updated, we warn a couple of months before the end of the previous questionnaire. Customers receive a message in the Internet bank and the phone number specified in the contract with the bank comes SMS, "explains Deritsa.
It indicates that the information in the questionnaire can be updated via the Internet Bank, E-mail (e-signature), with a personal visit to the branch or by phone. Customers can choose how to convey to the bank the necessary information, but it is necessary to do this.
"For a personal visit to the bank, now, during a pandemic, you need to sign up in advance. Therefore, we urge customers to schedule such a visit in a timely manner," reminds Deritsa.
The representative of Luminor notes that they only follow the requirements that are presented to banks. And to prevent the situations described in Michael's online publication, always re-remind of the need to fill out the questionnaire before turning off the service.