Against the background of the shaft of letters from the victims of the embezzlement of money from cards, the old adventures, which many call fraud, look lamp and innocent. We are talking about gifts for those who "have long bought something on the Internet and won." In November, we told about one such draw. Today the seller disagrees with the fact that some consider his company fraudulent. Why?
Recall the story. About what happened with her wrote on Natalia forum (now the post is deleted, because the company returned money and asked for our reader). The situation took place with her son: "They called a week ago on the mobile, said:" You have a gift set ".
The family heard about the video recorder and smart watch. It was necessary to pay 39.9 rubles. After the son got a hunched box, inside discovered a bottle of toilet water and red threads ("very popular in Jerusalem"). There were no hours and registrar - there was a new offer with a promotion price.
After the release of news with Onliner, donors from the "Information department of goods for home, beauty and health" were contacted: "This is a lie, no one promised the DVR and smart watches. Listen to the recording of the conversation of the operator and the young man! "
We listen to (recording provided by sellers):
"My name is Valentina, I am from the information department of goods for home, beauty and health. I want to please you sincerely: since you are our client and previously interested in or purchased our goods, as a sign of gratitude, we prepared a gift set, and after receiving it - the watch of a high-quality replica of the famous brand and the video recorder into the car. DVR and watch you get as a gift, in the mail you pay only the services of the company and mail on delivery and packaging - 39.9 rubles. Tell me, will it be convenient for you to get a parcel during the week? "
Then two sides are discussing the details of the transaction.
What proposed as a gift "Department of goods"? To make your choice
or
Nothing watch and video recorder is just a gift
Justice for the sake of: The operator actually says that the clock and the registrar - after receiving the gift, but it does it so monotonously and quickly, which is easy to get confused. Moreover, immediately after that, the offer "about a gift" sounds again. It turns out that it will not be too.
Lawyer's comment:
- Based on the recording of the conversation, we can conclude that the hero of the publication is not fully understood by the essence of the proposal from the manager and the actions algorithm. But in any case, by virtue of Article 7 of the Law "On Consumer Protection", the Seller must bring compulsory information about the product to the consumer, including: information about the basic properties of the goods, as well as the price and payment conditions, if these conditions differ from ordinary conditions of payment of the relevant goods; information on the shelf life and (or) storage period (in particular, perfumery and cosmetics); An indication of the legislation that establishes the requirements for the quality of the goods. There are no explanations regarding the hero of goods obtained. They are not contained in a paper liner located in the mail. A gift is or buying, in this case it does not matter.
"Take, otherwise the court!"
While we were rewriting, another person appeared on the forum, who almost received a gift from the same IP Glovko from Pinsk. Here is the story of Constantine (here and further the features of the author's spelling and punctuation are preserved): "He began to understand, it turns out that the girl called, they say, or two years ago she bought something to care for hair (well, what a girl did not buy 2 years ago Something for hair care?), So they wanted to send a gift. Suddenly. None with him. Two years later, Yeah. True, no specifics that for a gift, no word about the cash on delivery. "
Konstantin managed to contact or with "Department", or with IP, or with the "store".
"To the question that we bought from them, a clear answer did not follow (the legend about the means leaving for the hair was not confirmed)," he writes. - began to rejugate, they say, we did not have to buy something, maybe it's just something went. Well, other nonsense. Well, about the gift ... If briefly, they hurried a speaking garbage that in hope apparently to get for the ento case 49,90 BYN. "
A few days later, Konstantin wrote that he began to receive notifications from "Belpochta" about the sending parcel, as well as calls from the "shop-department": "The helpful grief managers are caught a week, probably. But today you have been trying to threaten that they know their rights and can go to court in order to recover money spent on sending money. And their conversations are recorded! Here! In short, laughter and only. "
Are required to take? Lawyer's comment:
- As for the receipt by mail card (certificate) with the sum of money with the condition of payment of postal expenses, then, of course, no one can force such a parcel, taking into account that any agreement between the sender and the consumer did not conclude. In addition, the consequences after refusing the payment by the consumer of postal expenses will not come, since the latter was not the initiator of the order of such a parcel.
How much the contents of the box and where are these prices?
And what "Belpochta"? Judging by the notifications, IP concluded an agreement with them as part of the E-Commerce standard package - this is a comprehensive logistic solution for online stores and trading companies.
On the box of Natalia (from the first story), the cost of shipment is visible - 4 rubles 80 kopecks. The rest is the cash on delivery. The sender can declare any price - sellers and buyers used actively use this tool. And also guys from Pinsk.
What else is hidden in price, except for the "Belpochy" services? Inside the box lies paper, red threads that can be bought for a few rubles (if you want), as well as the perfumery water Grace Alba Fleur Secrete.
What is it at all?
Find a description: "feminine, soft, sensual. Fruit and floral ode romanticism and optimism of youth. At the same time, it is very refined and noble, which is rare for flower arrangements. Citrus top chord reinforced bergamot and kumquat. The velvet heart laid out rose and osmantus petals is now supplemented with shades of green leaves and water freshness. The sensual base of the aroma with its famous sandals and patchouli remained unchanged. The result is inspired, modern and gentle, like spring flower, aroma. Aroma based on Gucci Flora Eau Fraiche.
And all this on Russian sites in bulk is sold at 82 rubles (a little more than a dollar).
That is, 39.9 minus 4.8 minus is still about 5 - there are about 30 rubles. For a country with free pricing is all honest.
In response to a request / demand to remove the news Onliner suggested "Department of Products for Home, Beauty and Health" to tell about why they do not consider themselves fraudsters and, moreover, see the news order of competitors. A lot of questions:
Why did you decide to give these goods to your customers? How do you have a customer base without being, as you say, online store and not possessing an offline trading point? How do potential customers find you, which are certainly a significant amount if you make out your profits to give them gift sets for loyalty? How did you achieve such impressive results by starting our activities as an individual entrepreneur only 01.10.2020?
And it's just interesting: why in Pinsk such a favorable microclimate for presenting gifts? Somehow KGK reported that two firms from this city were sent about 100 thousand parcels for a couple of years, receiving 2.36 million rubles from individuals.
While the Pin Company refused comments, but we insist and leave the door open.
If you seemed an interesting story about perfume, then read now this is a curious experiment turned out.
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