Njengezinkampani eziningi zomhlaba, inethiwekhi yokuhweba yeTelville isebenzisa ama-bots ukwenza ingxenye yemisebenzi ejwayelekile evela kubasebenzi. Iyiphi indima abayidlalayo ekuhleleni umthengisi nokuthi yiziphi izici ze-telegraph bot ezisetshenziswe kwisicelo seklayenti, uzofunda kule ndaba.
Ukuhlangenwe nakho komhlaba wonke ngesikhathi sikabhubhane kukhombisile ukuthi ukuba khona kwebhizinisi kwi-Intanethi kusiza kakhulu izinhlangano ukuthi zigcine amakhasimende futhi zingalahlekelwa inzuzo. Cishe bonke osomabhizinisi nezinkampani baphoqeleka ukuthi bakha kabusha izinqubo zomsebenzi kanye nemodeli yebhizinisi ngaphansi kwezidingo eziku-inthanethi. Lezi zimo zaziyimbangela yokuthuthuka kwe-e-commerce sphere.
Ngokumelene nalesi sizinda salokhu, imakethe ye-Chat Bots ikhombisile ukukhula okubalulekile: ngo-2020, inani lezicelo zokudalwa kwazo eRussia zanda ngo-17%. Ukuzenzela kwasheshisa ukuthuthukiswa kwabo kanye nokuhlanganiswa ohlelweni lwebhizinisi lwezinhlangano zabanye kanye namanethiwekhi amakhulu. Okokuqala, ngoba isidingo soxhumana nabo sancishiswa. Ngasikhathi sinye, amakhasimende asathanda insizakalo eyenziwe ngezifiso.
Ngabe i-bots isiza kanjani izinkampani zokwenza ngcono izinqubo zebhizinisi?
Ngaphambi kokuqhubekela phambili encazelweni yezinzuzo zama-bots, ngeke kube okungadingekile ukuze uqonde ukuthi amele nokuthi yimiphi imisebenzi eyenziwayo.
I-Bot (Soc. Ukusuka English. "I-Robot") uhlelo oluklanywe ngokukhethekile lwenzelwe ukuxazulula uhlobo olufanayo lwemisebenzi ejwayelekile. Kususelwa ku-algorithm ekuvumela ukuthi uphendule ngokuzenzakalelayo noma ngezikhathi ezithile kwizicelo zomsebenzisi futhi wenze imisebenzi ethile ebangeni elicacisiwe.
Isebenza kanjani engxenyeni yeklayenti? I-Chat bots isiza izinkampani ngokushesha ziphendule imibuzo ephindaphindwayo ezilalelini.
Ukuhambisana nokuhlola izimpendulo kuncike kuma-algorithms wokusesha anqunywe ngabathuthukisi. I-Bot isho imininingwane yolwazi noma inikeze izinketho zangaphambi kokuzilungiselela.
Ukudala ama-bots e-telegraph kubonakaliswa ukuthuthukiswa okulula futhi okusheshayo, i-API ecacile futhi evumelana kalula, ukuxhumana kohlelo ngenombolo enkulu yezinhlelo zangaphakathi, amathuba okudala izimbangela, izifanekiso kanye nama-tofa.
Ukuze usebenzise ukuhamba komsebenzi, inkampani "I-Avtomacon" idale ama-bots ambalwa okufunda ukuzenzela inethiwekhi: ngaphandle - kwabathengi kanye nabathengi bangaphakathi - abasebenzi benethiwekhi. Kamuva, ngokusekelwe kwimpendulo yabasebenzisi, umthuthukisi we-IT ahlanganise imisebenzi nezici zama-bots kuhlelo lokusebenza.
UTelegraph wakhethwa yizinkampani ezingezona ngengozi: Njengamanje kuyisithunywa esikhula ngokushesha eRussia, izilaleli zazo sezivele zidlula abantu abayizigidi ezingama-30. Ukuthandwa kwaso kuhlobene nedumela lohlelo lokusebenza oluphephile noluyimfihlo, indawo yokuthuthuka enethezekile, isikhombimsebenzisi esicacile somsebenzisi kanye nomthombo ovulekile, okubandakanya ukucwengwa.
Ezilalelini, isimo sokuxhumana nohlelo sibukeka kanjena: Ubhala umbuzo engxoxweni futhi uthole impendulo. Ngokusuka ekutheni masinyane futhi kufanele futhi kuncike ekuthembekeni kwakho ngokushesha futhi ngokuphelele futhi kunesifiso sokubuza ngokuthile ngokuzayo.
Isixazululo esikahle sabathengi
Iklayenti le-BOT "Dvorville" lakhiwa yi- "Carutacon" njengomsizi okwazi ukuphendula izingqinamba ezisafufusa futhi axazulule ubunzima ekuthengeni nasenkonzweni esitolo. Lapho kumisa uhlelo, abahleli bohlelo baye bazama ukubheka inani eliphezulu lezimo ezingaba khona zezinkinga, izifiso kanye nokwenza lula abasebenzisi.
Izinzuzo ze-Chat BOT kusuka endaweni yokubuka yeklayenti:
1. Gcina isikhathi - Umthengi akadingi ukulinda impendulo ye-opharetha: Ngokungafani nesisebenzi sesibalo, uhlelo olubhalwe kahle luhlangana ngemizuzwana.
2. Impendulo 24/7 - I-bot ayinazo izimpelasonto kanye nohlelo lomsebenzi olawulwayo.
3. Ukunciphisa amaphutha - ukuqedwa kwesici somuntu, kuqondwe ngokungafanele le ndaba kanye nemininingwane ekhishwe ngokungafanele. Umshini usebenza ngohlaka olubekiwe ngokucacile.
4. Impendulo yombhalo - Isusa isichazamazwi sokwenza inkinga, ikhwalithi yokuxhumana kabi kanye nemininingwane engalungile.
5. Ukulondolozwa kwempendulo - Iklayenti lingahlala libuyela engxoxweni ngaphandle kokulahleka kwedatha (uma kwenzeka kungasusi ingxoxo).
Ngosizo lwe-bot "dollab", umsebenzisi angabona ikhathalogi yesitolo ngokuqhekeka ngesigaba, thola imininingwane ngomkhiqizo, shintsha ngokushesha umkhiqizo wakho owuthandayo uma kunesidingo, njll.
Impendulo yamakhasimende ivumela abathuthukisi ukuthi banake futhi basebenzise okusobala kakhulu ekuqaleni kwebhodlela. Isibonelo, sekwenzekile ukudweba uhlu lokuthengile, funda ngobukhona noma ukungabikho kwezimpahla ezitolo ezithile. Futhi bopha ikhadi lokuthembeka lekhadi "Masibe ngabangani", sithathe indawo uma kulahlekelwe futhi uthole imininingwane mayelana nokunikezwa komuntu uqobo.
Isinqumo sokudala ama-bots futhi ukukhethwa kwepulatifomu nakho kungenxa yokuba khona kweqembu le- "automacon" labasebenzi abanolwazi "1C", olunamandla okwenza umkhiqizo osebenza ngokushesha kwi-Messenger Client esele.
Eqinisweni, ukuthuthukiswa kwe-bot kwaba yiprojekthi kwisitayela se-MVP: Kwadalwa njengomkhiqizo osebenzayo, obekuhlelelwe ukuhlelwa kanye ekuqaleni kwempendulo evela ezilalelini. I-Logic yayo yakhelwe ku- "1C".
Ngokwesisekelo solwazi oluqongelelwe, imininingwane etholakele nezixazululo ezihlolwe, "AvTomacon" idale uhlelo lokusebenza lweklayenti elilula "telville" (i-AppStore / play imakethe), ejabulisa abantu abangaphezu kwezigidi eziyi-1. Yakhiwa nge-shift bot futhi yathuthuka kusetshenziswa isikhombimsebenzisi esibonakalayo. Amakhono wezobuchwepheshe enze isicelo lula futhi sitheleke kakhudlwana kumsebenzisi ovela endaweni yokubuka ukuqonda okubukwayo nemisebenzi yendabuko.
Isixazululo esikahle sabahambisi nabaqoqi
Ngokuhambisana nokwakhiwa kwenkampani ye-IT ye-IT, kwakudingeka ukuthi ucabangele futhi kulungiselelwe umsebenzi wenkonzo yokuhambisa izincwadi yokusebenza okungaphazanyiswa kwenethiwekhi nokwandiswa kwama-oda online. Emibandela yokwenyuka komthwalo kuhlelo lokusebenza lokulethwa kwemikhiqizo ngesikhathi sokugcwala okugcwele, okuyingxenye yeqembu le-avtakakon, lamukela izixazululo ezimbili zamasu:
Hlukanisa imisebenzi yomqokeleli ne-courier;
Gijima uvivinye zombili i-telegraph bot.
I-Bot yabaqoqi kanye nemimoya yabathumeli isize ukusabalalisa imisebenzi futhi isungule imininingwane yomsebenzi weyunithi ngalinye ngesikhathi sokuqopha. Ngokuthuthukiswa kosuku lwesibili, izinsuku ezinhlanu kanye nezinsizakusebenza zabasebenzi zabantu abathathu (unjiniyela we-1C, unjiniyela we-SQL kanye nomhlaziyi). Isiqalo esisheshayo nokuhlolwa kwalezi zi-bots ezivunyelwe ukukala ngokushesha amakhono okulethwa futhi kwandise inani labathengi.
Ngemuva kokuhlukaniswa kwemisebenzi, umqoqi bekungadingekile ezimweni zokujaha ukuhambisa i-oda kwikhasimende. Angagxila kwikhwalithi yokulungiswa kwemikhiqizo futhi axhumanise ukuhlukahluka kokugcina nekhasimende.
Ngasikhathi sinye, abathumeli bathola amandla okulandela ama-oda esikhungweni somhlangano futhi bazibhukhele bona. Ngesikhathi sokuhlola, kwavela ukuthi uma ukuvumela i-Delivere aphendule kuma-oda amasha phambi kokungaqediwe, kukhulisa ijubane lokulethwa ezindaweni ezikude zedolobha nesifunda. Empeleni, kubukeka kanjena: Isikhulu singathatha ama-oda angama-20 ezitolo ezahlukene futhi sibanikeze ezindlini ezingomakhelwane, esikhundleni sokubuya ngemuva kwawo wonke umuntu.
Kuzona zozimbili lezi zimo, uhlelo lokusebenza lukhombise lona lungasebenzi kalula futhi lulula, ngakho-ke insizakalo yokulethwa "Dvorville" isasebenza nama-telegraph bots.
Yimaphi amanye ama-bots anayo "i-dormal"?
Ngaphezu kokuthenga kanye nokuhambisa izincwadi, kukhona amanye ama-bots ngaphakathi enkampanini. Ngokuqondene:
1) Hotline
Ungabhala noma yimuphi umsebenzisi oshayisana nobunzima noma afune ukuthola noma yisiphi isimo. Ngosizo lwe-telegraph-bot, imibuzo ilungisiwe ohlelweni isatshalaliswa phakathi kwabasebenzi, icutshungulwe futhi ixazululwe.
2) Ezobuchwepheshe
I-intracorporate technical bot iyithuluzi elilula elenza uhlu lonke lwemisebenzi efanelekile kumsebenzi othile.
Kuyenzeka:
ukwakheka kwekhalenda lemicimbi;
Ukuthumela imeyili uqobo;
Isaziso sezexwayiso ezikhonjwe uhlelo lokuqapha;
Iphepha lezindaba elinolwazi ngezisebenzi, ukubalwa kwezimali noma imicimbi ehambisana namasheya zingenziwa ngezifiso izintshisekelo zomsebenzi.
3) BHUKU
Abasebenzi benkampani bahlangene hhayi kuphela ngobudlelwano bokusebenza, kodwa futhi ngezintshisakalo ezifanayo. Ngomunye wabo, kwasungulwa iklabhu yencwadi, lapho wonke umuntu angancoma khona umsebenzi wezemibhalo, axoxe ngayo nozakwethu, ashiye impendulo futhi asebenzise izincomo lapho ukhetha incwadi elandelayo.
Ukuze kube lula eTelegraph, kwasungulwa i-bot ekhethekile futhi yethulwa, exhumana nomphakathi wencwadi. Ngaphezu kwezinganekwane, abasebenzi bafunda abasha nabahamba phambili abangewona ama-fikshn, bahlaziye izindlela nobuchwepheshe obusetshenziswa yizinhlangano ezaziwayo nangemva kwezingxoxo kuyethula kubo uqobo. Noma, ngesisekelo sabafundisiwe, banikela ngemibono yabo ukuze bathuthukise umsebenzi we- "Dvorilla".
Futhi kunethiwekhi kukhona uhlelo lwangaphakathi lweBuccroxing yabasebenzi bezitolo, lapho wonke umuntu angaletha khona incwadi ayithandayo kuye noma athathe ukungena kwesimo.
Isilayezi sabo bonke
Inkampani "Avtomakon" iyakujabulela ukusebenzisa ama-telegraph bots ukudala amamodeli okusebenza asiza ukuxazulula ngokushesha imisebenzi yamakhasimende futhi asungule umsebenzi ngaphakathi kweminyango ngesikhathi esifushane.
Ngaphezu kwezinye izinzuzo, isithunywa sitholakala nge-iOS ne-Android, esivumela ukuthi sidlulise ukudlula imikhawulo eminingi yezobuchwepheshe ehlobene nokuthuthukiswa kwesoftware. Akudingi ukufakwa kwezicelo namalayisense avela eceleni, okulungele futhi abasebenzi, kanye namakhasimende.
Noma iyiphi i-telegraph bot ingahle ilungiselelwe futhi ithuthukise izidingo zayo. Indalo yayo ayihileli ukuxhuma amapulatifomu wokuhlaziya noma imishini ekhethekile. Lesi yisixazululo esihle futhi esingokomnotho sazo zombili izinkampani ezinkulu namabhizinisi amancane.
I-athikili yalungiswa yinkampani "Avtomakon"