Iyo Collector Agency "Actibusingoncesst", inova mubatsiri weSberbank, yakazivisa kushandiswa kwehunyanzvi hunyanzvi, kubvumira kuongorora inzwi remagero. Nekubatsira kwayo, nyanzvi dzekambani dzichakwanisa kufunga nezvemanzwiro ezvikwereti, izvo zvinoita kuti zvikwanisike kuumba mamiriro ezvinhu akanyanya kuti arambe achiwedzera dialogue.
Tekinoroji inovandudza - vs robotic kambani, inova "mwanasikana" anoshanda ". Sekureva kwemusoro weiyo Collector Agency Dmity Dismy Typlitsky, Zvidzidzo zveManotenga Kuzivikanwa Kwemakore matatu, asi munaDecember 2020 tekinoroji yakatanga kuwana Ubiquitous.
Iyo tekinoroji, sezvakataurwa kune iyo "AC-kubvunza", yatobatanidzwa mu software inoshandisa iyo Call Center nyanzvi nyanzvi. Chirongwa ichi chinonyora izwi remunhu, vanoongorora, vachisarudza rimwe remarudzi manomwe emaitiro: mufaro, kushamisika, kutsamwa, kushatirwa, kushungurudzika, kutya, kusarerekera, kusarerekera.
Mushure mekuongororwa, iyo Conce Center Operator inopihwa nemhedzisiro, iyo nyanzvi inokwanisa kuvaka iyo yakakodzera zano rekuwedzera kukurukurirana. Kuedza kunoitwa kwakaratidza kuti tekinoroji ine chokwadi chakanaka chinosarudza zera remunhu nezwi.
Dmitry Toplitsky vakataura nezvenzira yekutevera nezvehunyanzvi hwekuziva nezvechinangwa: "Tekinoroji yakaitwa yakaratidza kuzivikanwa kwekuziva, haina kukanganisa mukana wekukwereta, asi panguva imwe chete isu tiri kucherechedza kunaka kwehunhu hwemafoni kunoitwa neyedu nyanzvi. Ndinoda kutaura kuti hutungamiri hwe "kutengesa" tekinoroji zvakare inofarirawo. Ichivimba kuti nerubatsiro rwaro mune ramangwana zvichave zvichikwanisika kuumba mufananidzo wemunhu ari muzwi, kuona huwandu hwekugutsikana kwayo, izvo zvichaita kuti zviite kuti ugadzire sarudzo dzakanyanya pakuvaka dialogues. "
Nhau dzezvenhau dzinoshuma kuti "Sber" ye20021 inoda kuunza kuzivikanwa kwevanhu manzwisisiro ehungwaru hwekuziva neyekuverengeka mapurojekiti emutyairi akaitwa. Semuenzaniso, yakarongwa kuti isashandiswe mu robhoti yemuteresi. Uye zvakare, iyo kambani "yekubvunza" inoda kuisa tekinoroji yake yekutengesa kuti mamwe mafemu anofarira anogona kuitenga. Pakati pevatengi vanogona kumabhangi eRussia uye mamwe marudzi ezvinyorwa zvemari.
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